Refund Policy

Eligibility for Refunds

Refunds are available under the following conditions:

• Service Issues: If the delivered project does not meet the agreed-upon specifications.
• Technical Errors: In cases of technical issues caused by us that cannot be resolved.
• Non-Delivery: If services are not delivered within the agreed timeline without prior notice.

Non-Refundable Situations

• Change of Mind: Refunds are not provided for changes in personal preference after service completion.
• Partial Satisfaction: If the project was completed per specifications but does not meet subjective expectations.
• Third-Party Issues: We are not responsible for delays or issues caused by third-party platforms or software.

Refund Request Process

To request a refund:

1. Contact us at editedgemultimedia@gmail.com within 7 days of service delivery.
2. Provide your project details, payment proof, and reasons for the refund request.
3. Our team will review your request and respond within 3 business days.

Refund Method

• Approved refunds will be processed to the original payment method.
• Processing times may vary depending on your payment provider.

Revisions Before Refunds

Before a refund is issued, we may offer revisions to address any concerns. We encourage clients to allow us the opportunity to correct issues.

Contact Us

If you have questions regarding our Refund Policy, please contact us: